Policy – Charlos Tours

Website Policy for CharlosTours.com

Effective Date: 28/10-2024

Welcome to CharlosTours.com. By using our website, you agree to comply with our policies, which outline terms for using our site, booking tours, protecting user privacy, and maintaining site security. Please read carefully to understand how we manage information and services.

1. General Terms and Conditions

By accessing or using CharlosTours.com, you agree to be bound by these terms and our privacy policy.
Charlos Tours reserves the right to modify these terms at any time. Your continued use of the site constitutes your acceptance of any changes.
All content on this site, including text, images, and tour details, is proprietary to Charlos Tours and may not be used without permission.

2. Booking and Payment Policy

All bookings are subject to availability and must be made in advance.
Payment methods accepted: credit cards, debit cards, and other methods as listed at checkout.
A deposit may be required at the time of booking, and full payment must be received before the tour departure date.
Cancellations and refunds are subject to our Cancellation Policy below.

3. Cancellation and Refund Policy

Cancellations made [X days/weeks] before the scheduled tour date are eligible for a full or partial refund, as outlined in the booking terms.
Late cancellations or no-shows are non-refundable.
Refunds are processed within [X days/weeks] and may take additional time depending on your payment provider.

4. Privacy Policy

Information Collection: We collect personal information necessary for bookings, such as names, contact information, and payment details.
Use of Information: Your information is used solely to process bookings, communicate tour updates, and enhance customer experience.
Data Security: We implement secure data storage and transmission measures to protect personal information from unauthorized access.
Third-Party Sharing: Charlos Tours does not share your information with third parties except as necessary to process payments or comply with legal requirements.

5. Cookies and Tracking

Our site uses cookies to enhance user experience, analyze site traffic, and personalize content.
By using our site, you consent to the use of cookies. You can control cookie settings through your browser, though disabling them may affect site functionality.

6. Intellectual Property Rights

All content on CharlosTours.com, including images, text, and graphics, is protected by copyright, trademark, and other intellectual property laws.
Unauthorized use of content is prohibited. For permissions, please contact us at [Contact Email].

7. Limitation of Liability

Charlos Tours is not liable for any direct, indirect, or incidental damages arising from the use or inability to use our website.
We make every effort to ensure the accuracy of information on our site but cannot guarantee it to be error-free. Users should verify details when making travel decisions.

8. Security Policy

We use secure technology and protocols to protect user data, especially during transactions.
However, internet transmission is not completely secure, and Charlos Tours is not responsible for breaches due to factors beyond our control.

9. Contact Us

For questions regarding our policies, please contact us at:
- Email: info@charlostours.com
- Phone: +27 82 507 1292
- Address: Cape Town 8001

By using CharlosTours.com, you agree to abide by these policies. Thank you for choosing Charlos Tours for your travel experience. We look forward to providing you with exceptional service and unforgettable adventures.